Make every call safe to hand off.
Design and operate voice agents with measurable outcomes, human escalation, transcript review, and clear consent boundaries.
- In planning
- No launch date is promised
- Remote-first
- Proposed delivery format
- Practical proof
- Capstone-led curriculum design
- Interest only
- Not an internship application
Why this belongs on the roadmap.
Voice systems meet customers in a channel where latency, misunderstanding, and escalation are immediately visible. The planned track would make conversation quality and human handoff operational requirements, not finishing touches.
Research sources support the direction, not a launch date or outcome. This page does not promise a job, salary, client, income, or final curriculum.
Research basis
The work this curriculum would cover.
Each planned module is designed to produce evidence, moving from foundations to work a real operator can inspect.
- 01Map call intents, consent points, edge cases, and escalation rules
- 02Build a voice agent on a current platform
- 03Evaluate spoken conversations using representative test calls
- 04Review transcripts for quality, safety, and failure patterns
- 05Tune containment without trapping callers
- 06Report call outcomes, cost, and unresolved risk
The proof this track would demand.
A voice workflow for a real business, tested against a documented call set and delivered with transcript analysis, escalation design, operating metrics, consent notes, and an owner handoff.
The working stack.
Tools can change before launch. The proposed workflow and quality bar are the durable part.
- ElevenLabs
- Vapi
- Retell
- Claude
- Call analytics
Register interest in this track.
Join the track-specific waitlist. This is separate from the internship intake waitlist and does not submit an application.